Privacy Policy

Welcome to DigitalDesigns.AI. We take our customers’ privacy very seriously. Below, you can find all the necessary information regarding our Privacy Policy.

How we use your information:

This privacy policy, along with our Terms of Use and any other referenced documents, establishes the basis on which we collect personal data from our website. We provide this information to ensure that you are aware of how we process any information collected by us, in accordance with the Data Protection Act 2018, the General Data Protection Regulation 2017 (GDPR), and ICO (Information Commissioner’s Office) guidance.

The information we collect applies to:

Visitors to our website,
Information provided through filling in forms on www.digitaldesigns.ai (our website).

We use this information:

To provide you with a log-in to our website so that you can create quotes, place orders, and access your historical information.
To send you information regarding products, offers, and important updates.

Visitors to our website:

When a user visits our website, www.digitaldesigns.ai, we collect standard internet log information and details of visitor patterns. This data helps us understand the number of visitors to different sections of our website and provides us with valuable insights. Please note that we do not collect information that personally identifies anyone, nor do we attempt to identify individuals who visit our website.

Personal data is collected from website visitors for the following purposes and using the following services:

Analytics
Contacting the user
Interaction with live chat platforms
User database management
Heat mapping and session recording
Managing contacts and sending messages
Re-marketing and behavioral targeting

During your visit to the site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Furthermore, as you browse the site, we gather information about the specific web pages or products you view, the websites or search terms that referred you to our site, and how you interact with the site. We refer to this information as “Device Information” or, as mentioned earlier, “Standard Internet Log Information.”

Additionally, by using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. Furthermore, you agree to have the selected currency stored in a session cookie in your browser. This temporary cookie automatically removes itself when you close your browser. This measure ensures that the selected currency remains consistent during your browsing session and allows prices to be converted to your local currency.

Cookies:

DigitalDesigns.AI utilizes cookies to enhance your browsing experience on our website. Cookies are small electronic files that are placed on your device when you visit a website. They play a crucial role in ensuring the efficient functioning of the website. Please refer to the table below, which explains the cookies we use and their purposes:

We gather Device Information through the following technologies:

“Cookies” are data files that are stored on your device or computer and typically include an anonymous unique identifier. For more details about cookies and instructions on how to disable them, please visit http://www.allaboutcookies.org.
“Log files” track actions performed on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about your browsing behavior on the website.

Cookie 1:

Google Analytics (_utma, _utmb, _utmc, _utmz).

These cookies are employed to gather information about how our visitors utilize our website. We utilize this data to understand which pages visitors find useful and how long they stay on our website. It also provides insights into the geographical origins of our visitors.

Cookie 2:

Customer log-ins (PHPSESSID)

The PHPSESSID cookie is inherent to PHP and enables websites to store serialized user data. On our website, it is utilized to establish a user session and transmit user data via a temporary cookie, commonly known as a session cookie.

Cookie 3:

Trustpilot – 3rd party cookie

When you make a purchase or attempt to make a purchase through our website, we collect specific information from you, including your name, billing address, shipping address, payment details (such as credit card numbers, debit card numbers, and other accepted payment methods), as well as your email address and phone number. We refer to this information as “Order Information.”

In this Privacy Policy, when we mention “Personal Information,” we are referring to both Device Information and Order Information.

Use of Personal Information:

We utilize the Order Information we collect to process your orders, which includes processing your payment details, arranging shipping, and providing you with invoices and order confirmations.

Furthermore, we use this Order Information to communicate with you, evaluate our orders for potential risks or fraudulent activities, and provide you with information or advertisements related to our products or services based on your preferences.

The Device Information we collect assists us in screening for potential risks and fraudulent activities, improving and optimizing our website, and generating analytics regarding how our customers browse and interact with the site. We may also use specific order information, such as the customer’s name and email address, to contact the customer through marketing emails. However, we always provide the customer with the option to opt-out of any such marketing campaigns.

Data Retention:

When you place an order through our website, we will retain your Order Information for our records, unless you request us to delete this information.

Other Tools:

In addition to cookies, we may employ other tools on our website to gather information about your browsing activities within our website. This information is utilized to gain a better understanding of the services and information on our website that are valuable to our visitors.

You have the option to opt-out of Cookies:

You have the choice to opt-out of cookies. You can refuse the use of cookies on our website by declining to opt-in through the banner displayed at the bottom of our home page. Alternatively, you can refuse the use of cookies by adjusting the settings in your browser to reject the placement of cookies. Additionally, you can delete cookies by clearing your browsing history (the method may vary depending on your browser).

Linked websites may also utilize cookies:

Websites linked to us may also utilize cookies. If you have any concerns, we recommend reaching out to the respective third-party website for more information regarding their practices.

Sharing your personal information:

We share your Personal Information with third parties to assist us in utilizing your Personal Information, as described above. For instance, we utilize Google Analytics to comprehend how our customers utilize the Site. You can learn more about how Google uses your Personal Information by visiting this link: https://www.google.com/intl/en/policies/privacy. You also have the option to opt-out of Google Analytics by following this link: https://tools.google.com/dlpage/gaoptout.

Lastly, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights in any other way.

Behavioral Advertising:

As mentioned earlier, we utilize your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. If you would like to understand how targeted advertising works in more detail, you can visit the educational page of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt-out of targeted advertising, you can use the following links:

To opt-out of being tracked by Google Analytics on all websites, please visit http://tools.google.com/dlpage/gaoptout.

Moreover, you can opt-out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance at http://optout.aboutads.info.

Do not track:

Please note that we do not modify our data collection and usage practices on our site when we detect a Do Not Track signal from your browser.

Your rights:

If you are a European resident, you have the right to access the personal information we hold about you and to request corrections, updates, or deletion of your personal information. If you wish to exercise this right, please contact us using the contact information provided below or at human@digitaldesigns.com.

Additionally, as a European resident, please be aware that we process your information to fulfill any contracts we may have with you (such as processing orders placed through the Site) or for our legitimate business interests mentioned above. Furthermore, note that your information may be transferred outside of Europe, including to Israel and the United States.

People who request information on our services:

DigitalDesigns.AI retains the details of individuals who request information about our services and products. These details may be used to contact these individuals at a later time. All personal information is stored in accordance with the Data Protection Act, and our DPA registration number is available upon request.

We may collect the following information:

Name
Company name
Email address
Phone number
Address

If you choose to subscribe to our email newsletter, the email address you provide will be forwarded to MailChimp, a third-party data processor that provides us with email marketing services. This website does not store the email address in its own database or internal computer systems.

Your email address will remain in MailChimp’s database for as long as we continue to use their services for email marketing, or until you specifically request removal from the list. You can unsubscribe using the unsubscribe links provided in any email newsletters we send you, or by requesting removal via email. If you choose to request removal via email, please ensure that you send the request from the email account subscribed to the mailing list.

If you are under 16 years of age, you must obtain parental consent before subscribing to our email newsletter.

Any information or statistics we disclose about our business to others will not personally identify any visitors. For example, we may conduct statistical analyses of user behavior on our website to measure interest in different areas of our website.

In the event that we sell or purchase any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

If DigitalDesigns.AI or its assets are acquired by a third party, customer data held by us will be one of the transferred assets.

We may use this information if we have a legal obligation to disclose or share your data, or to enforce or apply our Terms of Use and other agreements. It may also be necessary to protect the rights, property, or safety of DigitalDesigns.AI, our customers, or others. This may involve sharing information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We will not sell your personal information to a third party.

Where is your information stored?

The data we collect and process is stored on dedicated servers located in multiple locations worldwide, with a reputable and established hosting service.

We engage a number of carefully chosen third parties to process personal data on our behalf. These third parties comply with the legislation outlined in section 1.

This third party is based in the USA and is EU-US Privacy Shield compliant: Mailchimp.

Please note that while we take measures to protect your data, the transmission of information over the internet is not entirely secure. We will do our best to safeguard your data, but any transmission is at your own risk. Once we receive your information, we will handle it in accordance with the Data Protection Act.

Your right to access information:

You have the right to request and receive a copy of the information we hold about you. Upon request, you have the right:

To be informed of the purpose for which your data is being processed.
To receive a description of the data and the recipients to whom it may be disclosed.
To be provided with the data and any available information about its source in an understandable form.

Data Controller and Data Protection Officer:

DigitalDesigns.AI is the Data Controller of this website. If you have any questions, concerns, or wish to make a complaint about our privacy practices, please contact us via email at human@digitaldesigns.ai.

The Chief Privacy Officer of DigitalDesigns.AI can be reached at david@digitaldesigns.ai.

Changes to the Privacy Policy:

In the future, it may be necessary for us to modify or amend this Privacy Policy. Any changes will be posted on this website’s page dedicated to the Privacy Policy. The last update to this Privacy Policy was made on June 25, 2023.