Top questions

Do I Need an Account to Place an Order?

Yes, you need to create an account in order to place an order or sell AI art on our platform. Having an account enables us to securely process your orders, provide order tracking information, and offer personalized support. It also allows artists to manage their artwork listings and track sales. Creating an account is a quick and easy process, ensuring a smooth and hassle-free experience for both buyers and sellers.

How Long will it Take to Get my Package?

The delivery time for your order may vary depending on your location. Generally, our articles are shipped within 7 days of placing the order. However, delivery times can range up to 28 days, depending on the distance and logistics involved. For more details please refer to our Shipping and Handling policy as well as our Return and Refunds policies. Rest assured, we strive to get your order to you as swiftly as possible.

How Do I Track my Order?

To track your order, you will receive an email with a tracking link once it's ready for shipment. Clicking on the link will take you to the shipment company's tracking page, where you can monitor the real-time status and location of your package. For any further questions or concerns, please contact our customer support team.

Your questions answered

Browse help topics

General Inquiries

  • What is DigitalDesigns.AI?

    DigitalDesigns.AI is a platform that connects customers with artists who utilize AI tools to create digital art. The talented artists offer a diverse selection of unique and imaginative pieces that can be acquired in two ways: either by downloading the digital files or purchasing them on print-on-demand (POD) merchandise. This provides you the flexibility to enjoy the art in whichever format suits your preference.

  • How can I sell my art on DigitalDesigns.AI?

    We warmly welcome talented artists to join our platform! Selling your art is a breeze. Simply sign up on digitaldesigns.ai and upload your AI art. The process of publishing your images, videos, audios or 3D models files is smooth, short and effective. Watch this video to learn more. After submitting, our dedicated team will thoroughly review your artwork and promptly publish it once approved. Rest assured, we will keep you informed at every step of the process.

  • What AI tools do the artists use to create their art?

    The artists employ a diverse range of cutting-edge AI tools, including Midjourney, Stable Diffusion, DeepArt, OpenAI’s DALL-E, and many others. These powerful tools enable them to craft exceptional and awe-inspiring pieces that are truly one-of-a-kind. By harnessing the capabilities of these advanced AI technologies, the artists produce artwork that stands out and cannot be found anywhere else.

  • How can I ensure that the art I’m purchasing is original?

    All the artists create their art using AI tools, ensuring that each piece is unique and original. We take the issue of copyright seriously and do our best to ensure compliance. Our platform diligently monitors all listings, and we promptly address any complaints or concerns regarding potential copyright infringements. We are committed to preserving the authenticity and integrity of the artwork you purchase and will take appropriate action to resolve any issues that may arise.

  • Are there any discounts or promotions available?

    Yes, there are discounts and promotions available. Each artist has the ability to promote and offer discounts on their individual AI art as they see fit. Additionally, DigitalDesigns.AI periodically runs its own promotions, providing exciting opportunities to discover and purchase AI-generated artwork on various print-on-demand items at discounted prices. We encourage you to explore our platform and keep an eye out for these special promotions to make the most of your art purchasing experience.

  • How can I contact your customer support team?

    You can easily get in touch with our customer support team by sending an email to human@digitaldesigns.ai or by clicking here. Our dedicated support staff is available to assist you 24/7, ensuring that your inquiries and concerns are promptly addressed. Feel free to reach out to us at any time, and we’ll be glad to assist you.

Product Information

  • How are your products made?

    We work with print-on-demand drop shippers. They have locations worldwide, so depending on
    where you are, your orders are printed and shipped from the facility that can do it most efficiently!

  • What is print-on-demand?

    Print-on-demand (POD) is a production method where items are created individually as orders are placed, eliminating the need for inventory management. It allows for customization and efficient fulfillment, ensuring each item is produced and shipped directly to the customer upon ordering.

  • What print-on-demand (POD) items is the AI art printed on?

    We offer a diverse range of POD items that can showcase the AI-generated art in all its glory. From trendy t-shirts and stylish mugs to stunning canvas prints and more, our selection is continually expanding. During the purchasing process, all you need to do is select the desired item, and we’ll handle everything else seamlessly.

     

  • Can I customize the AI-generated artwork?

    At the moment, we do not provide customization options. However, we are continuously working to enhance our platform and cater to our customers’ requirements. If you have a specific request or suggestion, please feel free to reach out to our customer service team. We value your feedback and are committed to making your experience even better.

     

  • What is the quality of the printed artwork?

    The quality of the printed artwork at digitaldesigns.ai is of the utmost importance to us. To ensure the best results, artists are required to submit their AI art to digitaldesigns.ai adhering to specific guidelines for image quality and image size. This helps maintain a high standard of quality throughout the printing process, ensuring that the printed artwork accurately reflects the artist’s vision.

Ordering, Shipping and Customer Support

  • How can I buy AI art or AI art on POD (print-on-demand) items?

    Once you have found a piece of art you like, you have the option to either purchase the digital file or have it printed on a wide range of items such as clothing, accessories, and more. Our selection of printable items is constantly expanding, offering you an ever-growing list of choices. Simply select your desired item and follow the instructions to finalise your purchase.

  • How can I check if a specific item is in stock?

    Since all our items are made to order, we don’t maintain a large inventory. Nevertheless, we prioritize swift order fulfillment, and when you make a purchase, we will provide you with an estimated delivery date. Rest assured, we strive to get your order to you as promptly as possible.

  • Is my personal information secure when I make a purchase?

    Protecting your privacy and ensuring the security of your personal information is our top priority. Rest assured that all transactions are processed through a secure payment gateway (such as PayPal), and we have strict protocols in place to safeguard your data. We never share your personal information with third parties. Furthermore, our platform undergoes regular updates to incorporate the latest security measures, providing you with a safe and secure purchasing experience.

  • What is the estimated delivery time for my order?

    The delivery time for your order may vary based on the type of purchase. If you are buying AI art for download, the delivery is immediate, and you can access your digital file right away. However, if you are purchasing an item on which the AI image is printed, the delivery time may differ depending on your location. Generally, our articles are shipped within 7 days of placing the order. However, delivery times can range up to 28 days, depending on the distance and logistics involved. For more details, please refer to our Shipping and Handling policy as well as our Return and Refunds policies. Rest assured; we strive to get your order to you as swiftly as possible.

  • Can I exchange an item for a different size/color?

    At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
    sizing charts — we have one for every item listed on our store, in the product description section.
    Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
    us know at human@digitaldesigns.ai within a week after receiving your order. Include your
    order details and photos of the mislabeled item, and we’ll send you a new one, or issue a
    refund!

  • I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
    quickly, please email us at human@digitaldesigns.ai within a weeks’ time with photos of the
    damaged product, your order number, and any other details you may have about your order. We’ll
    get back to you with a resolution as soon as possible!

  • My order should be here by now, but I still don’t have it. What should I do?

    Before getting in touch with us, please help us out by doing the following:
    ● Ask your local post office if they have your package
    ● Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn’t left at the post office or at your
    neighbor’s, get in touch with us at human@digitaldesigns.ai with your order details.
    If you did find a mistake in your delivery address, we can send you a replacement order, but
    shipping will be at your own cost.

  • Will I be charged customs for my order?

    An additional customs and tax fee can occur on international orders. This fee is not in our control
    and is assessed by your local customs office. Customs policies vary widely for every country so
    please check with your local customs office directly to see if they apply duties and taxes to your
    purchases. When applicable we add a note regarding the customs fees on your buying cart.

  • Where will my order ship from?

    We work with on-demand order fulfillment companies with facilities worldwide!

  • How can I check the status and history of my orders?

    To view your order status and history on digitaldesigns.ai, simply log in to your account and visit the “My Orders” tab. Here, you can find a list of all your past and current orders, along with their current status. Click on a specific order to view more details such as the item ordered, shipping address, and estimated delivery date.

  • Can I receive a refund if I am not satisfied with my purchase?

    Your satisfaction is our priority, which is why we have a 7-day refund policy in place, under certain conditions that are detailed here and here . We are committed to ensure your happiness with your purchase and will assist you accordingly.

  • Is it possible to cancel an order before it is shipped?

    Certainly! If you wish to cancel an order before it is shipped, please contact our customer service team promptly. We will do our best to assist you. If the order has not been shipped yet, we can cancel it and provide a refund. However, once the order has been shipped, we are unable to cancel it. If this happens, please wait for the item to be delivered and follow our standard return process. If you have any inquiries or require assistance with canceling an order, please feel free to reach out to our customer service team. We are here to support you.

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